Definition
A call leg is a single connection between two endpoints within a call, such as the caller and a tracking number, or the tracking number and the phone that answers.
Why calls have legs
A direct call between two phones is one leg. A forwarded call is two. The first leg runs from the caller to the tracking number. The second runs from the tracking number to the line you asked us to forward to. The carrier joins them, so the person calling hears nothing unusual.
Each leg has its own start time, its own moment of being picked up, its own end time and its own reason for hanging up. A call can have a healthy first leg and a failed second leg: the caller reached the number, but your line was busy or did not answer.
Where you see it in VereTel
The call detail page in the desk lists the legs of a call with when each started, was picked up and ended, and how it ended. That is the fastest way to tell an answered call from a missed one, and to see how long the caller waited before someone picked up.
Status depends on the carrier reporting the second leg. Where it does not, the desk says “not reported” rather than guessing.
Why it matters to an agency
Legs explain why a call’s duration in the desk can differ slightly from what your own phone shows: the two legs start at different moments. For what each plan includes, see pricing.