Frequently asked questions

VereTel gives a business tracking numbers, one per source, forwards the calls to its existing line at the carrier, and logs every call in its own desk with the source it came from. You create a free account yourself, and pay only when you choose a number.

Any business that pays for advertising to make the phone ring: local services, professional practices, insurance agencies, and the call teams that answer for them. The industry guides on this site are written for insurance agencies so far.

VereTel LLC, a Florida company. The service is hosted in the United States.

Numbers are local, in an area code you choose where one is available. Toll-free numbers on Starter and up are on request: talk to us, and we will tell you what is possible. Once you have paid, VereTel buys the number for you on its own carrier account. Numbers are not on sale yet. Create a free account and ask to be told when they are.

Yes. Tracking numbers forward to the line you already answer; your main number keeps working as before.

Not at launch. Moving (porting) numbers is not available yet. Tell us about the numbers you use today and we will discuss your plans.

At the phone carrier. Each tracking number is set to forward to the line you choose; our website and desk are not in the path of the conversation.

Yes. Each tracking number forwards to one line, and you choose the line for each number.

Every call to your tracking numbers: when it started, the caller’s number, the number dialed with its source label, whether it was answered and how long it lasted. Each call opens to its full timing and legs.

Yes. Filter the list to missed calls to see who to call back.

On the VereTel sign-in page, with your email address and your password. If your company gave you a direct sign-in link, use that link. Forgot your password? If you created your account online, you can reset it by email.

Not yet. An account has one sign-in today, and adding teammates is coming.

Not yet. Call recording, transcription and reports are coming. We do not give dates for unfinished features.

No. VereTel does not offer CRM integrations.

Creating an account is free: you need an email address, not a card. A free account has sample calls in your desk, a test tag for your website and the ROI calculator. You pay only when you choose a phone number.

A free account costs nothing. Paid plans: Solo $19.99 (1 number, 250 minutes); Starter $79 (3 numbers, 1,000 minutes); Growth $199 (10 numbers, 3,000 minutes); Scale $399 (25 numbers, 7,500 minutes). Extra minutes are $0.06 each. An extra number is $5 a month on Starter, Growth and Scale. Solo is one number: for more, choose a larger plan. Numbers are not on sale yet. Create a free account and ask to be told when they are.

Minutes beyond your plan’s are $0.06 each, up to a total of 3 times the minutes your plan includes in a month. Each plan also has a daily limit on forwarded minutes. At either limit forwarding can be paused, until the next day for the daily one. The limits protect your account from a runaway bill.

No setup fee, and monthly plans have no minimum term. Month to month. Cancel online at any time; the cancellation takes effect at the end of the month you have paid for. Annual prepay, two months free, is on request: talk to us.

Not a trial of calls. A free account has sample calls, a website test tag and the ROI calculator, but no VereTel phone number, so no real calls. You pay once you choose a number.

The first 10 customers that sign up by December 31, 2026 keep their plan price for 24 months, and we build their tracking-number plan with them. To ask for it, mention it on the Talk to us form.

No. Each customer has its own desk and sign-in, and PostgreSQL row-level security keeps each customer’s calls apart in the database.

VereTel does not claim HIPAA compliance and has not completed a SOC 2 or similar audit. We answer security questionnaires factually.

Create a free account with your email address on the VereTel sign-up page, and confirm it from your inbox. You choose your own password, and a few short setup questions follow. There is no approval and no demo. It takes minutes, and we help if you ask.

No. A demo is optional. If you would rather talk first, book one or use the Talk to us form.

You pay, and not before: a free account does not ask for a card. Numbers are not on sale yet. Create a free account and ask to be told, and we will email you when they are.

Choose your sources and where calls should ring, put each tracking number in its ad or mailer, and, for your website, add one script tag. If you would rather have help with any of it, ask us.